1. Introduction Welcome to Mart9ja (https://mart9ja.com), a multi-vendor e-commerce platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines 1 how we collect, use, disclose, and safeguard your information when you visit our website or use our services. 2 By using Mart9ja, you consent to the practices described in this policy.
2. Information We Collect
We collect information to provide and improve our services to you. The types of information we may collect include:
Personal Information:
Name
Email address
Phone number
Postal address
Payment information (processed by third-party payment processors)
Account credentials (username and password)
Profile information (preferences, interests)
Communication data (emails, chat logs)
Vendor Specific Information:
Business name and address
Tax identification number
Bank account details for payouts
Product information and images
Vendor store description
Usage Information:
IP address
Browser type and version
Operating system
Pages visited
Time and date of visits
Cookies and similar tracking technologies
User-Generated Content:
Product reviews
Comments and feedback
Messages to vendors
Any content you upload to Mart9ja
3. How We Use Your Information
We use the collected information for various purposes, including:
Providing and Maintaining Services:
Processing orders and payments
Managing user accounts
Facilitating communication between buyers and vendors
Displaying vendor products and stores
Improving Our Services:
Analyzing user behavior and trends
Personalizing user experience
Developing new features and functionalities
Conducting research and surveys
Communication:
Sending order confirmations and updates
Responding to inquiries and support requests
Sending promotional emails and newsletters (with opt-out options)
Providing important notices and updates
Security and Fraud Prevention:
Detecting and preventing fraud and unauthorized access
Ensuring the security of our platform
Complying with legal obligations
4. Sharing Your Information We may share your information with: Vendors: To facilitate transactions and communication. Third-Party Service Providers: Payment processors Shipping and delivery services Marketing and analytics providers Cloud storage providers Legal Authorities: When required by law or to protect our rights. Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies We use cookies and similar technologies to: Enhance user experience Analyze website traffic Personalize content and advertisements Track user preferences You can control cookies through your browser settings, but disabling them may affect your experience on Mart9ja.
6. Data Security We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Your Rights
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request to correct any inaccuracies in your personal information.
Deletion: You can request to delete your personal information (subject to legal limitations).
Opt-Out: You can opt-out of receiving promotional communications.
Data Portability: You can request to receive your personal information in a structured, commonly used format.
To exercise these rights, please contact us at support@mart9ja.com
9. Children's Privacy Mart9ja is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.
11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Email: support@mart9ja.com Phone Number: +234 810 0063 061
12. Governing Law This Privacy Policy shall be governed by and construed in accordance with the laws of Federal Republic on Nigeria.
13. Third-Party Links Our site can contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
14. User Consent By using our site, you consent to our privacy policy. Disclaimer: This is a sample privacy policy and may not cover all legal requirements. It's crucial to consult with a legal professional to ensure your privacy policy complies with all applicable laws and regulations in your jurisdiction.